Frequently Asked Questions
Everything you need to know about our premium hair care and shipping services.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in unused condition to qualify for a full refund.
Are Davines products cruelty-free?
Yes, we are committed to ethical beauty. Davines does not test its products or ingredients on animals, and we maintain strict standards for sustainability and animal welfare.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I choose the right product for my hair type?
Each product page includes detailed descriptions and usage tips. You can also use our online Hair Quiz or contact our customer service team for personalized recommendations.